Shipping Policy PeachSuite.com puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. However, we will not guarantee the delivery date of any order. All orders placed on this site are subject to product availability and will be shipped according to our shipping policies. PeachSuite.com currently ships to any street address within the United States and Canada. Orders cannot be delivered to PO Boxes. Some rural and/or military sites may not be accessible to our shippers. In these cases, we will attempt to notify you and help arrange for you to pick up the order at the shipper's main terminal. All international orders require approval of a freight quote to be provided via email before shipment. International orders require additional validation in order to be processed, including but not limited to verification of billing/shipping addresses, phone number, and email address. To ensure your order is processed and shipped in a timely manner, please provide the most accurate information. Each order may only have one "ship to" address. If you require multiple "ship to" addresses, please order separately for each address. Most orders ship from our distribution center located in Georgia. Shipping charges are automatically calculated using this distribution center as the point of origin. In some cases, Product will be shipped directly to a customer from the manufacturer. Freight costs, if any, will be calculated using this manufacturer as the point of origin. PeachSuite.com ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums, and other dwellings designated by the carrier as a residential address. Deliveries to residential addresses may incur additional fees. Businesses operated from a house, apartment, or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees. Most orders are shipped via UPS. The shipping charges are automatically calculated online based on both the weight and dimensions of the carton in which your order will be shipped. In order to give you the best possible rate, we will contact you with a quote of the shipping charges for items that do not qualify for Free Shipping using the email address you provided with your order. You will not be charged for this order until you have accepted the shipping quote we have provided. Failure to accept these charges or respond to our attempts to contact you may result in order cancellation. Some oversized or heavy items requiring special handling may be placed on a wooden pallet and shipped via common carrier (truck freight). Common carrier shipments are delivered curbside, that is, at the end of the driveway or along the street curb. Commercial addresses with loading docks will have the delivery made at the dock. Common carrier shipments require a signature at the time of delivery. IMPORTANT: You will need to be sure that you have sufficient and proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order. If you require methods and/or services not specified above, including but not limited to inside delivery, liftgate delivery, set-up & assembly, upstairs/high-rise delivery, delivery notification, residential delivery, or date specific delivery, you must contact us for a price quote on the desired additional service(s). The charges for these additional services will be in addition to any shipping charges. Your credit card will not be billed without your approval. If we determine that additional charges are necessary (for example, residential delivery) that you have not approved, your order will not ship and we will attempt to contact you using the email address and phone number you provided with the order. PeachSuite.com does not ship orders C.O.D. In cases where orders are held at the terminal by the shipper, PeachSuite.com will make every effort to contact you to inform you of the situation and help arrange for you to pick up the order. Orders may be held for reasons including but not limited to inaccessible destination address, incorrect/insufficient contact/address information, etc. You will be responsible for any storage costs, redelivery charges or other fees that may result from holding the order at the terminal. PeachSuite.com will attempt to ship all orders complete from one location in the fewest number of shipping cartons required. PeachSuite.com will drop ship equipment and/or supplies directly from our manufacturers to you when the need arises due to an out of stock situation, reduced shipping time, etc. Generally, we will attempt to notify you using the email address or phone number you provided when the order was placed. On rare occasions there may be an item on backorder or still in-transit to our warehouse from the manufacturer. We will attempt to contact you by phone to explain the situation and offer solutions. Due to our vast inventory, we are able to ship most orders within 1 business day after receiving it, with approved payment. Products listed as "special order" will be shipped at the earliest possible date. Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select. While we will make every effort to provide your order by the desired date, PeachSuite.com does not guarantee the timely delivery of any item. To avoid disappointment, please allow sufficient time for delivery. All shipments travel during normal business days, which do not include weekends, holidays, and other official holidays. To estimate when your order will arrive, please use the chart below. This chart is provided for reference only, and is not always reflective of true time frames. Please remember to take into account federal holidays, inclement weather, and other factors beyond our control that may affect the arrival of your order. | Ship Method | Order Processing Time* | + Transit Time | = Total Delivery Time | | Next Day Air | 1 business day | 1 business day | 1-2 business days from order date | | 2nd Day Air | 1 business day | 2 business days | 3 business days from order date | | 3rd Day Ground | 1 business day | 3 business days | 4 business days from order date | | Standard Ground | 1 business day | 1-8 business days | 2-9 business days from order date | | Free Shipping | 1 business day | 1-8 business days | 2-9 business days from order date | | All Special Orders | 2-6 weeks | 1-8 business days | 3-8 weeks from order date | While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, we recommend the following order check-in procedure: - Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice).
- Verify the number of packages delivered with the packing slip provided by PeachSuite.
- Unpack your order immediately and inspect for hidden or concealed damage, even if you don't plan on using the item right away.
- Should any damage be discovered, retain the shipping carton and any packing materials, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 5 days of delivery.
PeachSuite.com is not responsible for damaged items accepted and signed for at the time of delivery. PeachSuite.com will arrange for return shipping to our distribution center for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met). For a limited time, qualifying online orders over $500 (before tax and handling charges) will be shipped free of charge via standard ground shipping to customers within the continental United States, except as noted below. The Free Shipping offer excludes all special order items, custom manufactured items, items shipped directly from a manufacturer, all furniture items, and any items designated as not qualifying for Free Shipping in the product description. The Free Shipping offer excludes customers in Alaska, Hawaii, APO/FPO addresses, U.S. territories, and international orders. You will be contacted by a Customer Service representative if you are ordering from one of these locations, or you can contact us prior to ordering for a freight quote. Orders qualifying for Free Shipping are shipped via standard ground shipping methods. These orders usually leave our warehouse within 1 business day from receipt of your order, with transit time ranging from 1 to 8 business days. We reserve the right to select the shipping method on all free shipments. Orders weighing over 150 lbs may be shipped via common carrier to your address. The Free Shipping offer includes shipping of qualified orders from dock to your dock or curbside. Free Shipping does not include additional services such as liftgate delivery, inside delivery, call notification, or express shipment. If you require any of those additional services, additional fees will be assessed prior to shipment. Please contact Customer Service for additional information. If you need to cancel an order, please contact us during our normal business hours as soon as possible, preferably by phone for fastest action. If the order has not shipped, we will stop the order and cancel or refund any charges we have posted for the order. You will be responsible for round trip shipping costs on any order that has been shipped prior to cancellation, that is refused at time of delivery, or is shipped in good faith but returned to us due to incorrect or incomplete shipping information. If you need to return an item to us, please read our Returns Policy for more information. Any Product that we do not stock in our warehouse is considered a "special order" item. Unless specified otherwise, special order items do not qualify for Free Shipping. Some Products on our website that are special order items will be designated as such in the item description. Upon receiving your order for a special order product, we will process and send the order to the factory for manufacturing (if required) and shipping. Special order items will be shipped at the earliest possible date; please refer to the product description for the estimated delivery time. While we make every effort to ensure you receive your order by the soonest possible date, PeachSuite.com does not guarantee the timely delivery of any item. For special order items not currently on our website, there is a minimum order of $300 or the manufacturer's minimum order, whichever is higher, not including shipping and any applicable taxes or fees. For information about returning a special order, please see our Returns Policy.
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