Frequently Asked Questions Placing an Order | Payment Options | Order Tracking | Pricing Placing an order - I am not with a company. Can I still purchase from PeachSuite.com?
- Although we are primarily a commercial supplier, the majority of our products are available for purchase by the general consumer. However, please be aware that many of the products we carry are designed for utility and heavy use in a commercial environment. Some items cannot be used in the home environment and therefore cannot be sold for residential use.
- How do I place an order?
- Just find the item you want, and click "Add to Cart". Add as many items as you need and when you are ready to checkout, click on "Checkout" at the upper right-hand corner of the screen. You'll be prompted for all necessary information to create an account or you can check out as a guest. Once this is complete, you'll see a summary of your order showing the grand total. Choose your credit card type and click "Finish". And don't forget to keep a copy of your login and password if you created an account so you can use them next time you order to quickly access your account information and speed up your checkout process.
- Can I place a special order?
- Special orders must meet a minimum of $300 (or the factory's minimum order, whichever is greater), not including shipping or taxes, and must conform to all case pack rules. A special order can take anywhere from 1 to 12 weeks for arrival, depending on the item and factory availability. Please contact Customer Service for more information.
- Why can't I add items to my cart?
- Be sure that you have cookies enabled on your web browser. Cookies are tiny pieces of data stored on your computer to hold information about your shopping session, such as cart contents, login name, and pages visited. Cookies are required for online shopping. If you have enabled cookies but the problem persists, contact Customer Service for assistance.
- Does PeachSuite.com have a minimum order size?
- We do not have a minimum order, but our minimum shipping & handling cost for small orders begins at $6.95.
Payment Options - What methods of payment does PeachSuite.com accept?
- We accept online payment via Mastercard®, Visa® and American Express®. Also note, that PeachSuite.com currently does not accept purchase orders?
- Can PeachSuite.com hold an item for me until I can make payment arrangements?
- Products are sold on a first-come, first-served basis so unfortunately we cannot hold items for any period of time.
- Will I be charged sales tax?
- Orders shipped to addresses within Georgia, Alabama, South Carolina, North Carolina and Florida are subject to sales tax based on that state's sales tax laws. If you claim tax exempt status for your business or for a particular item, we must have your exemption claim form on file before tax can be removed from an order. Orders shipped to addresses outside of these states will not be charged sales tax.
- How do I pay online?
- Once you have Checked out, simply select your payment type from the drop-down menu on the Shipping and Payment Selection screen (we current accept American Express®, Visa® and MasterCard®). Enter the requested information on the next screen, and hit "Continue".
Order Tracking - How can I track my order?
- Tracking numbers are automatically sent to the email address you provide with your order which usually occurs within 24 hours of the ship date. You can track the order using the web address of the carrier used which will be found in the email. Note that some carriers do not offer online tracking and therefore we will provide the carrier's phone number for tracking purposes.
- Why haven't I received a tracking number or shipping confirmation for my order?
- We strive to provide accurate tracking information in a timely manner. However, in some cases factors beyond our control may hinder this process. To ensure you receive your tracking number, we recommend the following:
- Be sure when placing your order that you provide a valid email address.
- Adding our email address, customerservice@peachsuite.com to your address book will prevent the tracking email we send from being blocked as "spam" by your email filters or ISP (Internet Service Provider).
Also, we have provided a chart reflecting the approximate delivery times for the various shipping methods from when you place your order, which can help you determine when to expect your shipping confirmation to arrive. If you've done all these things and you still have not received a tracking number, please have your order number ready and contact Customer Service for assistance. - How can I track a special order?
- Many items on our site are listed as special order which means that they will ship directly from the manufacturer to you. In most cases the manufacturer will provide us with an order tracking number, which we will forward on to you. However, this tracking information is not available until the order has actually shipped. If you have not received a tracking number for a special order, please have your order number ready and contact Customer Service for assistance.
Pricing - Does PeachSuite.com offer wholesale pricing?
- Our pricing is considered "wholesale", because we are a wholesale distributor and our prices reflect the significant savings over "list" and "retail" prices. Buying directly from the manufacturers allows us to offer a low competitive price that does not include price markups from sales "middle men" along the supply chain.
- Does PeachSuite.com offer any opening package or additional volume discounts?
- Because our pricing is already highly competitive, we do not generally offer any sort of additional discounts.
- How do I request a quote?
- You can either fax or email your quote request to us. By fax, please send a legible copy of your quote request to us at 770-729-0995 Attn: Web Store Quote Request. By email, please send your quote request in plain text (no attachments please) to Customer Service with a subject line of Attn: Quote Request. Most quotes will take several days to process, so please plan accordingly.
- Will PeachSuite.com match someone else's price?
- We do not offer any price matching programs at this time.
- Will PeachSuite.com discount or donate an item for our non-profit organization?
- In order to maintain our highly competitive pricing, we are unable to offer donations or reduced prices for our non-profit customers.
- Why has the price of an item gone up since the last time I viewed it?
- Prices on our site are updated when we experience a price increase from the manufacturer. Also, our sale prices will change periodically so it is possible that the item you are viewing is no longer on sale and the price displayed is our regular selling price.
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